SHIPPING & DELIVERY POLICY
The Blinwiz extends shipping services to all pin codes within India. Partnering with top-notch logistics providers, we ensure the professional handling and timely delivery of your products.
Order Dispatch
Orders from The Blinwiz are typically processed and dispatched within one working day. Upon dispatch, you will receive an email notification containing the tracking details for your order. In the event of any delays in processing, we will promptly inform you and provide details about potential delays.
Order Tracking
Following the dispatch of your order, an email containing the Tracking URL and AWB number will be sent to you. Utilize the tracking URL to monitor the real-time status of your order.
Order Delivery
For India:
Our logistics partner aims to deliver shipments within 2-3 days for metro cities and 5-7 days for non-metro cities from the dispatch date. While we strive for timely deliveries, unforeseen circumstances or rare operational issues may cause delays. Kindly track your order using the details provided in the email sent to your registered ID.
Please note: To receive a package delivery within India, a 10-digit Indian Mobile Number is mandatory, as our Logistics Partners follow an OTP-based delivery. Failure to receive the OTP may result in non-delivery, beyond our control, incurring additional charges for package reshipment, borne by the customer.
International orders (Outside of India):
Packages undergo a series of checkpoints before reaching you, taking time but ensuring swift travel. Expect your package within 15 days from the order date. For any rare delays, email theblinwiz@gmail.com and we'll provide detailed information.
Shipping Charges
Shipping within India:
The Blinwiz offers free shipping for all prepaid orders within India. A shipping charge/cash-handling charge of ₹125 is applicable for all COD orders within India.
International Shipping:
Shipping charges for international orders are based on the product weight and are automatically added during checkout. Our shipping operates on a DDU (Delivery Duty Unpaid) basis.
All product prices and shipping charges exclude import duties. As the order recipient, you are responsible for any import duties, customs, and local sales tax imposed by your country. Ensure timely payment of import duties to facilitate order receipt. Failure to do so may lead to customs-related issues or return to our warehouse. In such cases, shipping charges will not be refunded, and return charges will be deducted from the refund amount.
CANCELLATIONS, RETURNS & REFUNDS POLICY
We at The Blinwiz, take utmost care in selecting, procuring, handling and shipping our products to your doorsteps. To create memorable moments for you, we use the best quality materials in our jewellery pieces. But we understand there might be situations, where you decide to return or cancel your orders. So here is what you need to know.
Cancellation of your order:
REFUND POLICY
Mode of Refund
Applicable Deductions
Eligibility
Refund Time
Money refund, in case there is any, will be made within 5 working days to the actual mode of payment.
Damaged Product Received:
All our products go through a '3-Level-Quality Check' and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:
1) Inform us within 24 Hours: Create a video of unboxing your package, that clearly shows the issues you are facing. Write an email within 24 hours of receiving the package to our returns support team at theblinwiz@gmail.com and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours.
2) Reverse Pickup (Only for orders delivered within India): Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges.
3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund coupon code worth the value of the product for your next purchase which will be valid for the next 1-year from the date of issuance. No refund will be provided in any replacement or damage cases. We will be happy to provide you a replacement or issue a refund coupon code.